MoveHome Ltd trading as MoveHome is committed to protecting your privacy when you use our website email, telephone services and other office services. With this policy we aim to explain how and why we collect any information as a result of your customer enquiry and tenancy paperworks, how we protect it, what we do with the information and how you as a tenant can manage our use of your information or stop its use.
Data collection and usage MoveHome collects and processes information from your website visits, requests for services and phone calls in order to:
Identify you each time you use a website or wish to have a Service provided;
Processing and sending requests by you, such as email and text updates
Improve our Services and Website.
Customise the information you receive from us via registration process, and which support specific requests for information you may make through keyword searches;
Send you information we think you may find beneficial, including information about new and existing MoveHome services, offers and newsletters.
To make use of our website services such as email and SMS/text updates, you must first complete the registration form online at our website or register with us over the telephone. During registration you are required to give your contact information (such as name, mobile no & email address). This information is used to send you the requested information about our services when you registered, as well as future information that could be of interest in the future.
You are under no obligation to provide all information or receive other MoveHome marketing communications, but if you choose not to provide certain details please beware that this may mean we are unable to provide you with certain services or to personalise our services for you.
If you register to use our email and or SMS text property alert update services, or any other marketing communications, post customer registration, we send you a welcoming email and or SMS/text to verify password and username. Registered customers will receive information on our services, products, offers, and a newsletter at the beginning, during and after providing the service.
All of our emails and SMS text offer the facility for you to opt-in or opt-out/unsubscribe at any time. Or you can visit our website using your allocated user name / email address and password to access and update your preferences. You can stop our SMS / Text Messaging service anytime by replying with the words 'STOP'
MoveHome puts a great emphasis on the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. With regard to our websites. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.
For this website to properly meet its obligation to our customers, it is necessary for us to enhance the information we receive with information from 3rd party sources. For example, to determine if tenants have satisfactory references we will use credit reference data via third party service.
We also send the user site and service announcement updates. Members are not able to un-subscribe from service notices, which contain useful information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or telephone.
When you visit our website, we may automatically log your IP address (the unique address which identifies your computer on the internet), which is automatically recognised by our web server. We use IP addresses to help us administer our Website and may collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.
Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of a website if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Credit card data is not stored in cookies.
To identify who you are and to access your account information;
To monitor our audience size and patterns;
To make sure that you are not asked to register twice;
To monitor preferences and to improve and update our website; and
To monitor the progress and number of emails opened in some of our marketing communications.
MoveHome will not share, sell or rent your personal information to third parties. However, we may disclose your personal information to third party suppliers, credit referencing company or to the landlord if he/she require it.
MoveHome may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of MoveHome Ltd and its website, visitors to the website and customers of our Services.
We will only sell or rent your personal information to a third party either as part of a sale of the assets of a MoveHome company or having ensured that steps have been taken to ensure that your privacy rights continue to be protected.
Information, which you submit via our website email our telephone services, is stored on a computer located in the European Economic Area. This is necessary in order to process the information and to send you any information you have requested.
This website contains links to other sites. Please be aware that we MoveHome are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website. that collects personal identifiable information. This privacy statement applies solely to information collected by this website.
Movehome Ltd is registered in England at 115 Craven Park Road, London N15 6BL
MoveHome are members of The Property Ombudsman